Your priority was lowered because you did not qualify for the priority for which your interview was scheduled. For additional information related to your specific case, please call NYCHA's Customer Contact Center, or visit one of our Customer Contact Center Walk-In Locations.

1 - Is the radiator valve or valves open? It should be turned fully to the left or counter-clockwise. 2 - Are there any visible signs of leaks?

Once certified, your application will then be entered into the Tenant Selection and Assignment Plan (TSAP) computer. The Tenant Selection and Assignment Plan was established to ensure that all applicants for public housing are processed and treated under equal terms. A waiting period cannot be determined as applications are selected for vacancies based on priority, certification date and apartment availability.

NYCHA will only accept Section 8 applications received from emergency applicants in the following categories: 1. Victims of Domestic Violence; 2. Intimidated Witness referrals from the District Attorney's Office; 3. Referrals from NYC Administration for Children's Services for the Family Unification and Independent Living programs.

Yes, in an effort to reduce the number of apartments or buildings that will not meet HQS and found unsuitable for Section 8 tenancy, NYCHA has begun conducting online searches of official NYC Government Agency Records to verify that all properties have valid certificate of occupancy and do not contain any significant number of outstanding hazardous conditions.

The requirements of carbon monoxide detectors became the law effective November 1, 2004. If the tenant is hearing impaired, an appropriate detector should be installed.

Yes, an owner may request a rent increase upon expiration of the initial or subsequent leases. Normally, the increase shall be based upon the percentage increase permitted by the Rent Guideline Board. If a landlord believes a larger increase is warranted, appropriate supportive documentation must be submitted for approval.

Section 8 vouchers are accepted at 21 City/State developments throughout the five boroughs. To access this information, go to nyc.gov/nycha and click on 'Section 8 Assistance' on the left navigation. You may also obtain a listing of these developments by contacting the Housing Assistant at your development's Management Office. If you are a voucher holder would you like to register? (transfer to supv)

Window guards are required in all apartments including the first floor and hallways if there is a child 10 years or under residing in the apartment. Exceptions are made if:

• The window provides access to the fire escape.
• The window is secondary egress in a first floor apartment where there are fire escapes on upper floors.
• A window has permanently mounted and properly installed air conditioner.

No. It is illegal for a Section 8 landlord to sue a Section 8 tenant for suspension of the Housing Authority's portion of the rent to landlord.

All offenses are taken into consideration for Public Housing. For the Section 8 Program only violent felonies and drug or alcohol related offenses are applicable.

All offenses are taken into consideration when determining eligibility for Public Housing.

Yes. However, you must first notify NYCHA to obtain permission to add members to your household. As a reminder, all additional household members 16 years of age and older must pass a criminal background check.

Yes. However, you must first contact NYCHA to receive permission to add any members to your household.

Yes. However, you must first contact NYCHA to receive permission to add any members to your household. The foster child will not be part of the room size calculation.

If the waiting list is open, you may apply for Section 8 if you are currently living in public housing. You may always apply for either program. There are only special circumstances in which your Section 8 application will receive a high priority such as Victim of Domestic Violence, Intimidated Witness or participating in a special section 8 program. However since they are two different programs, you are unable to transfer between programs.

Yes. If the waiting list is open you may apply for Section 8 even if you are currently living in public housing. However, your application will be accepted only if: 1) you are a Victim of Domestic Violence; 2) you are an Intimidated Witness; or 3) you are participating in a special Section 8 program. Transfers between the Public Housing and Section 8 programs are not permitted because they are separate programs with different eligibility requirements.

Due to limited seating capacity in our briefing rooms only you and your spouse will be permitted to attend.

You may change your information on the NYCHA Self-Service Portal or by filing an on-line application. You may also contact our Customer Contact Center or visit any of our Customer Contact Center Walk-In Locations.

Ask LHD

You must appear at one of our Walk-In Centers within 14 calendar days after your scheduled interview date if you were reached for an Outreach interview. If you were scheduled for a non-Outreach interview you must appear within 90 calendar days.

Yes. However, NYCHA will use your public assistance income to determine your Section 8 rent share.

No. Your SCRIE subsidy must terminate when you become a Section 8

Yes. However, you must first contact the Housing Assistant at your development. If your issue cannot be resolved, the Housing Assistant will assist you with scheduling an appointment with the development's Manager.

Your Management Office will report only those persons listed as part of the family composition.

If you are a NYCHA resident and a City of New York employee you may be eligible to participate in NYCHA's Automatic Payroll Deduction Program. You can also pay your rent by calling NYCHA's Phone Payment System at 866-942-3104 for a fee of $1, or by making a payment at an authorized payment center, the payment center will charge a fee of $2. Pay by mail. Mailing your payment is a safe and convenient way to make a NYCHA rent payment, the address is as follows: New York City Housing Authority, Lock Box Unit, P.O. Box 2419, Omaha, NE 68103-2419. NYCHA residents can also pay their rent online using the ePayment System via the ePayment system on NYCHA's website for a fee of $1. To access the ePayment System, go to nyc.gov/nycha and click on "Online Rent Payment". For additional information concerning payment options, please contact the Housing Assistant at your development's Management Office.

Yes. Residents may purchase their own appliances, such as a refrigerator or stove. However, residents must install the appliance(s) in accordance with the applicable NYCHA Appliance Installation Instructions, manufacturer's specifications, and applicable laws. In addition, any cost related to the maintenance and operation of the appliance, is the sole responsibility of resident. Please contact the Housing Assistant at your development's Management Office for additional information.

Yes. You may receive Section 8 subsidy in your co-op. However, Section 8 will not pay for outstanding loans or mortgages that are owed on your co-op. The contract rent for your co-op will be equal to the maintenance fee charged by the building’s co-op Board.

Yes. You may rent an apartment that exceeds your assigned voucher bedroom size as long as the rent for your apartment is determined to be reasonable by NYCHA. In addition, your portion of the rent to the landlord cannot be greater than 40% of your total household income.

You can rent an apartment at a higher rent but NYCHA will only pay the difference between the payment standard and the portion above 30% of income. The resident has to pay the difference if the rent is higher. You can rent an apartment that is one room larger than the voucher apartment size but the rent cannot be more than 40% of the family’s adjusted gross income at the time of initial occupancy.

Yes. This process is called \“Portability\”. If you are interested in renting with your Section 8 voucher outside New York City, you must contact the NYCHA call center for further instructions. You will be required to turn in your current Section 8 voucher and have it replaced with a portability voucher.

Yes. Section 8 voucher-holders can select housing of their choice in a neighborhood of their choice. They can also choose to move anywhere in the United States, Puerto Rico and the Virgin Islands, as long as there is a Section 8 Program being administered in that locality.

Yes. However, you may not rent an apartment if your portion of the rent exceeds 40% of your total household income.

Yes. However, your landlord must first complete and sign the required documents in your rental packet. Your apartment must also pass a Housing Quality Standards (HQS) inspection.

You may request a voucher extension prior to expiration. However, NYCHA has the right not to extend your voucher if you fail to rent an apartment within the required 180 days.

All housing assistants are currently conducting interviews with other applicants. How can I help you?

NOT APPLICABLE

You may request to speak with a supervisor if you are not satisfied with the explanation of the Customer Service Representative.

Is there something that I can help you with? If not, please stay on the line while I connect you with a supervisor.

NOT APPLICABLE

NYCHA cannot authorize you to search for an apartment prior to issuing you a Section 8 voucher. In addition, NYCHA cannot commence subsidy payments to a landlord until your apartment passes a Housing Quality Standards (HQS) inspection.

No. It is illegal to sublet your Section 8 apartment.

There are several answers to this question. If a Section 8 tenant lives in a rent controlled or rent stabilized apartment, when a lease expires the landlord is required by law to offer the tenant a renewal lease with the same terms and conditions as the original lease (except for appropriate rent increases or other conditions to which the tenant also agrees).In non-regulated apartments, which in New York City are predominantly located in 1 to 5 family homes, the landlord may choose not to sign a new HAP contract with the Housing Authority when a lease expires. The tenant then has the option of obtaining a voucher and seeking another apartment or remaining in the apartment and paying the full rent. If the landlord wants the tenant to move from the apartment, then the landlord must commence a holdover action in Landlord/Tenant court if the tenant does not move voluntarily.

Yes. If there has been a change in your housing situation, you may be entitled to a priority upgrade. If you are claiming victim of domestic violence priority you will need to provide documentation.

Yes. Your landlord can initiate eviction proceedings if you do not pay your portion of rent. However, your landlord must seek approval from NYCHA's Eviction Review Unit.

NYC Landlords with buildings containing six or more apartments cannot legally refuse to rent to Section 8 voucher holders. If you believe that you are a victim of any type of housing discrimination, you may contact the U.S. Department of Housing and Urban Development (HUD) to register a complaint. Your rental briefing packet contains a HUD discrimination pamphlet that will provide you additional information on this matter.

Yes. NYCHA's Resident Employment Services (RES) Department provides an array of educational and vocational services for NYCHA residents. RES Staff will provide you with an overview of available services, which include referrals for employment, training, GED and ESL classes, apprenticeships, business development, resume workshops, etc. If you are interested in participating, you will be assigned a specialist who will assist you in achieving your goals. For more information, call RES' hotline at 718-250-5904.

Residents must maintain and operate appliances in a safe and responsible manner. If you purchased your own appliance (e.g., refrigerator or stove), its maintenance and operation, as well as any associated costs and expenses, is solely your responsibility. Please contact the Housing Assistant at your development's Management Office for additional information.

You can obtain assistance at our Brooklyn and Bronx Customer Contact Center Walk-In Locations.

Yes, log on to NYCHA's internet page and go to the Section 8 Information for Landlords section. You may review the Section 8 Landlord letter, listing benefits of direct deposit with instructions to complete the registration form and submit it along with a copy of a voided check or recent bank statement. There is a monthly $5.00 administrative fee per direct deposit

Yes

Yes

Residents may barbecue in designated areas only, using the installed barbecue grills. Residents are prohibited from using portable barbecue grills on NYCHA grounds. Please note picnic areas are not available at every NYCHA development.

Yes, I can mail an application to you by providing me with your name and address or you may submit an application online.

Yes. You can also access, complete, and submit an application online using NYCHA's Self-Service website at <>. However, if you prefer, you can call NYCHA's Centralized Call Center to request a hardcopy application be mailed to you. You can also pick-up an application at one of NYCHA's Walk-In Centers.

Yes, I can mail an application to you by providing me with your name and address or you may submit an application online.

Yes. You can also access, complete, and submit an application online using NYCHA's Self-Service website at <>. However, if you prefer, you can call NYCHA's Centralized Call Center to request a hardcopy application be mailed to you. You can also pick-up an application at one of NYCHA's Walk-In Centers.

Yes, I can mail an application to you by providing me with your name and address or you may submit an application online.

Please provide me with your application number so that I may access your file. Your application outreach canvas letter was received on ****. We cannot determine when or if your interview will be scheduled. This depends on how soon you responded and the interview schedules in the upcoming months./Your application outreach canvas letter was not received, should I resend a copy?/ Your application outreach letter was not received and the outreach has expired already.

To discuss the status of your application outreach canvass letter, please contact NYCHA's Customer Contact Center, or visit one of our Customer Contact Center Walk-In Locations for assistance.We cannot determine when or if you will be reached for an interview. This depends on how soon you responded and the interview schedules in the upcoming months

You do not have to be a citizen of the United States but at least one member of your family must be a United States citizen or a non-citizen with eligible immigration status.

No. However, if you do not want to renew your lease you must request a transfer in writing and submit it to NYCHA for review.

Yes. You are required to report all household assets, including any bank accounts in your child’s name. NYCHA will use the interest earned from the assets when determining your share of the rent.

Yes. You are required to report all household assets, including any bank accounts in your child’s name. NYCHA will use the interest earned from the assets when determining your share of the rent.

Yes. You are required to report all household assets, including any bank accounts in your child’s name. NYCHA will use the interest earned from the assets when determining your share of the rent.

Yes. You are required to report SSI income for all household member including minors. NYCHA includes all SSI income for rent calculation purposes.

Yes. You are required to report all unearned income for minors - this includes SSI.

Yes, in order to register to use the self service portal you must have a social security number (SSN). If when you applied you did not have a Social Security Number you were assigned a unique NYCHA id number beginning with 999. Please call the CCC at (718) 707- 7771 to ask for your 9 digit NYCHA id number. Type this number in the SSN box.

Yes, in order to register to use the self service portal you must have a social security number (SSN). If when you applied you did not have a Social Security Number you were assigned a unique NYCHA id number beginning with 999. Please call our Customer Contact Center at (718) 707- 7771 to ask for your 9 digit NYCHA id number. Type this number in the SSN box.

Yes. You will need to enter your social security number (SSN) to register to use the application portal. If you do not have a SSN you can check the status of your application by calling the Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm.

Yes. You will need to enter your social security number (SSN) to register to use the application portal. If you do not have a SSN you can check the status of your application by calling the Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm.

Yes. You must contact the NYCHA Call Center to schedule an appointment to submit your completed rental briefing packet. You will not be permitted to submit your briefing packet at the NYCHA Walk-In Customer Service Centers without a scheduled appointment.

Please provide me with your application number so that I may access your file. If you would like to discuss the findings in greater detail, an appointment can be arranged for you.

An appointment is not necessary. Please contact NYCHA's Customer Contact Center, or visit one of our Customer Contact Center Walk-In Locations if you wish to discuss your ineligible status.

Yes, we have a very informative booklet called the Section 8 Housing Choice Voucher Program. Call the Leased Housing Outreach Unit hotline number at 212-306-8555 and request a copy of this booklet.

The New York City Housing Authority administers the Public Housing Program and the Section 8 Housing Assistance Program.

NOT APPLICABLE

Yes. HUD regulations require NYCHA to conduct an HQS inspection every

Only your landlord can you grant permission to have a pet in your apartment. NYCHA cannot authorize this for you.

Yes. Your rental briefing packet will include a listing of available apartments. In addition, you may also view a current listing on our Section 8 website at www.nyc.gov/nycha

NYCHA provides a utility allowance for Section 8 tenants who are responsible for paying their own utilities. The utility allowance is deducted from the tenant’s gross rent share. The utility allowance is calculated based on the actual number of bedrooms in the Section 8 apartment.

Our Section 8 program currently has a list of more than 1,000 participating real estate brokers in NYC. NYCHA will pay the broker's fee of a participating broker, equal to one-month's contract rent, only on behalf of tenants with disabilities as a reasonable accommodation, in appropriate circumstances and on a case by case basis. Any questions should be directed to the Leased Housing Outreach Unit at (212) 306-8555.

Yes. For face-to-face interactions, if a bilingual Housing Assistant is not available onsite, the Housing Assistant at your development's Management Office will contact NYCHA's Department of Equal Opportunity's Language Bank to schedule an appointment for Interpretation Services. Interpretation Services are also scheduled as needed for eligibility interviews, rental appointments, termination of tenancy hearings, and applicant appeals of ineligibility determinations. In addition, NYCHA?s Customer Contact Center provides telephonic interpretation services for customers calling to request emergency maintenance services, and schedules maintenance routine repairs or Section 8 voucher appointments related to rentals or transfer issues.

No. Registering to use the portal does not guarantee you an apartment. Not all applicants who apply for public housing will be reached for an eligibility interview or for an apartment.

Yes. HUD regulations allow families to own rental property for investment purposes only. However, the investment property cannot be the Section 8 family’s primary residence (except for Section 8 co-op owners).

No Section 8 does not pay for repairs.

You may contact NYCHA's Centralized Call Center or visit a NYCHA Walk-In Center to advise them of your new borough choice. You may change your borough preference only if you are on the preliminary waiting list.

You may contact NYCHA's Centralized Call Center or visit a NYCHA Walk-In Center to advise them of your new borough choice. You may change your borough preference only if you are on the preliminary waiting list.

Once you have registered, logged in, and reviewed your case information, you may click on the "update" buttons available in each section of your case and contact information. You may update selected information on your case and your mailing/home addresses and phone numbers. Please be sure to submit your changes using the submit button after you have typed your changes.

The application form does not allow for the selection of a particular development. A development choice would be offered at the end of the application process if found eligible.

The application form does not allow for the selection of a particular development. A development choice would be offered at the end of the application process if found eligible.

If you would like to discuss the findings in greater detail, an appointment can be arranged for you. Please call NYCHA's Centralized Call Center, or visit one of NYCHA's Walk-In Centers for assistance.

Please call our Customer Contact Center, or visit one of our Customer Contact Center Walk-In Locations.

You must log on to the NYCHA Tenant Self Portal and click the 'Dispute' button so that a NYCHA representative can contact you. As an alternative, you can also call the NYCHA hotline at 212-306-6913.

You must log on to the NYCHA Tenant Self Portal and click the 'Dispute' button so that a NYCHA representative can contact you. As an alternative, you can also call the NYCHA hotline at 212-306-6913.

You will receive a letter advising you of available developments once you have been found eligible at the end of the eligibility process.

You will receive a letter advising you of available developments if you have been found eligible at the end of the eligibility process.

A PIN number is automatically generated when you qualify for a Victim of Domestic Violence (VDV) or Intimidated Witness (IW) priority. To receive a new PIN, you will need to appear in person at one of NYCHA's Customer Contact Center Walk-In Locations with acceptable proof of identity.

Section 3 is a Housing and Urban Development (HUD) mandate that requires employment and other economic opportunities that are a result of federal assistance to public housing authorities to be directed, whenever possible, to public housing residents and other low and very low income residents. REES works to connect residents to Section 3 jobs as they become available. Please visit our Section 3 page and register your interest in Section 3 employment online or come to a REES Information Session to learn about current Section 3 employment opportunities.

Please provide me with the changes to your application. Same as line 21.

You can log on to the NYCHA Tenant Self Portal and enter the required information online and upload documents via an interim change service request that has been created for you.

You can log on to the NYCHA Tenant Self Portal and enter the required information online and upload documents via an interim change service request that has been created for you.

You must complete the Tenant Transfer Request form and attach any supporting documention. You must submit the form to your Development Management Office.

You may request a special inspection by contacting the NYCHA call center.

To rent a picnic or barbecue area, please visit your development's Management Office and complete the form "Request to Use Picnic Area". There is no fee for this service; however, only the Lessee may request authorization to use a picnic area. Please note picnic areas are not available at every NYCHA development.

If you're interested in renting event space at a NYCHA Community Center, please contact the Director at the respective location, at least 30 days prior to the date of the event, to inquire about the availability and rental rates. For a complete list of contact information for NYCHA Community Centers, go to nyc.gov/nycha and click on "Community Programs & Services" on the left navigation. What Borough is the Community Center located in? The number to the [BOROUGH] Community Operations Borough Office is [XXX-XXX-XXXX].

Please contact the Housing Assistant at your development's Management Office for assistance.You must complete a Tenant Request for Transfer form.

You must submit the Informal Hearing Request mailed to you with the Ineligibility Letter.

You must submit the Informal Hearing Request mailed to you with the Ineligibility Letter.

You may reschedule your inspection appointment by contacting the NYCHA call center.

In order to be found eligible for portability, you must be a tenant in good standing. If your lease is still in effect, your Section 8 landlord must submit a signed lease release authorizing you to break your lease.

In order to be found eligible for portability, you must be a tenant in good standing. If your lease is still in effect, your Section 8 landlord must submit a signed lease release authorizing you to break your lease.

You must complete a Tenant Request for Transfer form. Transfers to larger sized apartments are based upon your family size. If you meet the standard for transfer to a larger apartment, your transfer will be processed. Please contact the Housing Assistant at your development's Management Office for assistance.

You must complete a Tenant Request for Transfer form. Transfers to larger sized apartments are based upon your family size. If you meet the standard for transfer to a larger apartment, your transfer will be processed. Please contact the Housing Assistant at your development's Management Office for assistance.

You may request a transfer in writing after your initial lease expires with

As a security measure, accounts automatically lock after three unsuccessful log-in attempts. You may obtain information related to your application by calling NYCHA’s Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm.

When a public housing application is filed, applicants' are informed that the application will expire unless they refile within two years. If you advised us of your telephone and email information, we will remind you two months prior to expiration of your application.

NYCHA must determine that the family is eligible to participate in the Program. NYCHA then issues a Housing Choice Voucher to the family; if one is available.

To report damage to your personal property, please contact the Housing Assistant at your development's Management Office. You will be asked to file a Personal Property Damage Claim, and provide receipts showing dates of purchase and the cost of damaged items.

You will be required to submit a birth certificate and a social security card immediately after your child is born.

The portal makes adding and/or removing a family member simple and easy. If you would like to add or remove a member, first log into the portal and navigate to the ‘Family Composition’ page. Next to the ‘Active Member Information’ header, click on either the ‘Add Member’ or ‘Remove Member’ button. If you are adding a member, you will be prompted to enter personal information and information related to their income, assets, and expenses, if applicable. You must also provide proof of identification and proof of citizenship for the requested addition. Please note that simply requesting to add a new member to your household is not considered permission to add the new member. Additionally, if the requested documents are not received, the member will not be added. To remove a member that is currently active in your household, you must select the member you would like to remove, provide your initials in the ‘Signed By’ column, and click on the ‘Remove Selected’ button. All requested additions and deletions from your household will be listed in the ‘Pending Member Information’ section.

To add or remove a family member to/from your household, you must submit a written request using the appropriate form- Permanent Permission for a Family Member/Additional Person to Live with a Development Resident, or Family Member Removal Notice, respectively.

You must request permission in writing to add a member to your Section 8 household. For household members who leave your apartment, you must submit proof of their new address.

You must request permission in writing to add a member to your Section 8 household. For household members who leave your apartment, you must submit proof of their new address.

Thank you for your interest in the Section 8 Program. Contact the Leased Housing Outreach Unit hotline at 212.306.8555. Your vacant apartment will be listed in our Available Apartment List. Applicants and transferring tenants that are issued vouchers at our rental briefings will be provided with a copy of this list and they may contact you to inquire about the vacant apartment. They are also provided with a landlord package that contains documents that must be completed and return to their borough office to begin the rental process. All apartments must be safe, decent, and sanitary and meet HUD Housing Quality Standard. A rental inspection will be conducted prior to the tenant moving into the apartment.

Once you have registered, logged in, and reviewed your case information, you may click on the "update" buttons available in the contact information. You may also click on the User Profile link and change your address. Changes made in either area will update your computer records. Please be sure to submit your changes using the submit button after you have typed your changes.

Once you have registered, logged in, you may also click on the User Profile link and change your password. You will be required to create a new password using the standards specified. Please be sure to submit your changes using the submit button after you have typed your changes.

During business hours-There is a nominal service charge that willl be assessed for this service. After I process your service request you must visit the management office to sign the request and pick up the key. After business hours-Since the Management Office is closed, I am unable to provide you with a key. I can dispatch a staff member to provide lockout service for a service charge of $50 or you can utuilize a private locksmith at your own expense. If you can wait until tomorrow, I will create a service request and you must visit the development Management Office to sign the request and obtain a key. If you are a senior citizen 62 years of age or older or a handicapped resident I can dispatch a staff member to provide after hours lock out service for you at no charge if you have in your possession a Photo Identification Card with address and apartment number listed on back of card. Can I assist you?

If you would like to obtain a Parking Permit Application and Agreement form, go to nyc.gov/nycha and click on 'Residents' Corner' then 'Resources' on the left navigation, or you can pick one up at your development's Management Office. Please complete and return the application according to the directions outlined on the form. Parking permit fees apply. For additional information, please contact NYCHA's Parking Administrator at 212-306-4322

If you are an existing user, enter your User Name and your password and then click the Login button. If you haven’t created an account, please click the Register button and complete the registration process.

You may schedule an appointment to meet with the Housing Assistant assigned to your case by calling or visiting your development's Management Office.

Only authorized residents with proper identification may obtain lobby entrance/rear exit door keys. Accordingly, residents requesting additional or replacement keys for household members or others must identify these individuals and obtain approval from the development's Manager prior to the issuance of keys. Managers will assess a service charge to a resident who requests a replacement for a lost or stolen key. I will be happy to assist you.

Cancelled checks or Money Order receipts serve as your receipt for payment. Authorized payment centers should provide you with a receipt if you paid in cash. If you paid using ePayment or by phone, you will receive a confirmation number as proof of payment.

Please contact the Housing Assistant at your development's Management Office for an explanation of charges.

Except as otherwise permitted, the air conditioner unit must fit the entire witdth of the window. There cannot be any open unguarded spaces greater than 4 1/2 inches. Two "L" shaped stops are required in the window track when the space between the air conditioner and the fully raised window sash is greater than 4 1/2 inches. "L" shaped stops must be installed in both sides of the inside window track to prevent the window from lifting upward. Air conditioner is to be permanently attached into the window opening. Structrally- sound bvarriers must be installed one or both sides of the air conditioner when the air conditioner does not fill the entire width of the window and the unguarded space or spaces would otherwise exceed 4 1/2 inches. Bricks, wood, insulation, or any other object, other than the manufacturer's specified brackets, placed under the air conditioner, are prohibited. Please contact your Housing Assistant in the Management Office for additional information.

To register your pet, please contact the Housing Assistant at your development's Management Office. The Housing Assistant will discuss NYCHA's Pet Policy with you and will ask you to complete a Dog or Cat Registration Form, show proof that your pet is licensed, is spayed or neutered, and has all the required vaccinations. A non-refundable pet registration fee of $25.00 is required, as applicable, when you submit the completed registration form. For additional information on NYCHA's Pet Policy, go to nyc.gov/nycha and click on "Residents Corner" then "Resources" on the left navigation.

Click on the Register button and complete the registration form. It will require that you enter your last name, first name, date of birth, e-mail address, and social security number. The system will send you a registration confirmation E-mail which you will need to access the portal the first time. Only the person whose name was listed first on the application for Public Housing/Section 8 may register.

Please contact the Manager at your development's Management Office or respective Management Borough Office to report an incident. You may also log a Public Housing service request with us.

You may report these types of complaints personally or anonymously by contacting the local Precinct, PSA, or 311. How may I assist you?

I will be happy to assist you.

You may request "face to face", "family composition", or "rent breakdown" letters from the Housing Assistant at your development's Management Office. Requests will be completed within 48 hours.

I will process your request. After I enter your Service Request into the system, you must visit your development's Management Office within 48 hours to verify that you are the lessee and to sign the necessary forms. If you do not visit the Management Office within seven business days, your Service Request will be closed and the work will not be completed.

After logging into the portal, go to the 'Service & Support' section. Click on the 'Section 8 Voucher Holders' link to navigate to the 'Section 8 Voucher Holders' page where you can view the Voucher/Case number. Click on the 'Voucher/Case Number' link to navigate to the 'Voucher/Case Number' page where you will see a tab called 'Service Requests'. Click on the 'Service Requests' tab to view the 'Section 8 Tenant and Service Request' page. Click on the 'Request Special Inspection' button. A pop up box will appear where you will be able to select your 'Request Type'. Enter details regarding the reason you are requesting a special inspection in the 'Description' field. Click the 'Submit' button to send the request to the New York City Housing Authority (NYCHA).

You may request a special inspection by contacting the NYCHA call center.

You may request police presence by contacting the local Precinct, PSA, or 311.

After logging into the portal, go to the 'Service & Support' section. Click on the 'Section 8 Voucher Holders' link to navigate to the 'Section 8 Voucher Holders' page. Click on the 'Voucher/Case Number' link to navigate to the 'Section 8 Tenant and Apartment Inspection' page. Click on the 'Reschedule Annual Apartment Inspection' button to navigate to the 'Annual Inspection Rescheduling' page. Enter the reinspection date in the 'Inspection Request Date' field, and then click the 'View Available Slots' button. A pop up box will appear where you will be able to view a list of available slots for rescheduling. Highlight the desired slot and click the 'OK' button. The system will display a message confirming your desired reschedule date. You may navigate back to the 'Section 8 Tenant and Apartment Inspection' page to view the newly rescheduled inspection date.

You must complete a "Tenant Request for Transfer" form. Please contact the Housing Assistant at your development's Management Office to obtain a copy of the form. The Housing Assistant will assist you with submitting a transfer request.

You must complete a "Tenant Request for Transfer" form. Please contact the Housing Assistant at your development's Management Office to obtain a copy of the form. The Housing Assistant will assist you with submitting a transfer request.

You may mail your information along with your cover letter or visit one of our customer service walk-in centers in person.

You may submit through the e-service portal or mail your information along with your cover letter or visit one of our Customer Contact Center walk-in Locations.

You may mail your information along with your cover letter to the indicated P.O. Box or visit a NYCHA Walk-in Center.

All of your personal contact information can be found on the 'User Profile' page. After logging into the portal, click on the 'User Profile' link to navigate to the 'User Profile' page. Click on the 'Edit' button to change your home, cell, and work phone number(s). You will also be able to change your email address here. Please note that an email address is mandatory.

There are several ways to upload documents to the portal. If you have a portable or desktop scanner at home, scan the documents, save a copy on your desktop or local drive, and upload to the portal. You can also use a smartphone (e.g. iPhone, Samsung Galaxy, Blackberry, etc.) or a tablet (i-Pad, Google Nexus, etc.) to take a picture of the document. You can easily send this picture to your email, save a copy to your desktop or local drive, and upload from there. Once you have logged into the portal, navigate to the ‘Upload Document’ page. Documents required to process your case will be listed under the ‘Waiting for Documents’ heading. Please be sure to disable your pop up blocker. Click on the ‘Upload’ button next to the corresponding document you wish to upload. A new window will pop up. Click on the ‘Choose File’ button to select the document you wish to upload, click on the ‘Upload’ button in the dialogue box, and select ‘Submit’. The document you uploaded will appear in the ‘Documents Received’ section at the bottom of the page. You can view the document by clicking on the ‘View/Print’ document link to ensure that the document has uploaded correctly.

There are several ways to upload documents to the portal. If you have a portable or desktop scanner at home, scan the documents, save a copy on your desktop or local drive, and upload to the portal. You can also use a smartphone (e.g. iPhone, Samsung Galaxy, Blackberry, etc.) or a tablet (i-Pad, Google Nexus, etc.) to take a picture of the document. You can easily send this picture to your email, save a copy to your desktop or local drive, and upload from there. Once you have logged into the portal, navigate to the ‘Upload Document’ page. Documents required to process your case will be listed under the ‘Waiting for Documents’ heading. Please be sure to disable your pop up blocker. Click on the ‘Upload’ button next to the corresponding document you wish to upload. A new window will pop up. Click on the ‘Choose File’ button to select the document you wish to upload, click on the ‘Upload’ button in the dialogue box, and select ‘Submit’. The document you uploaded will appear in the ‘Documents Received’ section at the bottom of the page. You can view the document by clicking on the ‘View/Print’ document link to ensure that the document has uploaded correctly.

You can find this information on New York City's CityMap website at nyc.gov/citymap. The CityMap website allows you to search a variety of points of interest, such as schools, libraries, hospitals, subways, etc., near a specified address. You can also call 311 to obtain this information. Select NYCHA Management and Non-Management staff can also refer residents for social services assistance. You may visit your management office for further assistance.

Conventional public housing residents and Section 8 residents on the lease are eligible for REES services. Here are some examples of REES services offered to NYCHA residents:

• Connect to economic opportunities close to home, like hiring events or upcoming training opportunities
• Learn about Section 3 and other job opportunities
• Enroll in adult education programs
• Take advantage of various NYCHA rent incentives programs
• Improve credit or address debt through financial empowerment services
• Learn how to start or grow a business

As permitted by HUD, the owner’s repairs can be verified by either of two methods: (1) Re-inspection (2) The owner and the tenant certify that the violation listed in the notice of violation (NE-1) has been corrected. The NE-1 contains a certification page, which can be signed by the owner and the tenant and returned to borough office, or both can sign work orders. The certification or work order can be either faxed or mailed.

Generally, your portion of the rent to the landlord will be 30% of your total household adjusted gross income.

Generally, you portion of the rent to the Owner will be 30% of your total adjusted monthly income minus any applicable utility allowances.

If you apply online it takes one day. If you apply using a paper application it takes at least two weeks. .

Residents can schedule maintenance repairs at times that are convenient for them by contacting NYCHA's Customer Contact Center at 718-707-7771. If an emergency condition exists, NYCHA will address it immediately.

Section 8 transfer vouchers are active for 180 days. New rental vouchers for applicants are issued for a standard duration of 180 days, generally with no extensions.

A family’s eligibility is re-determined every 12 months. Each family has an annual re-certification date that is based on the initial move-in date to their current unit in the Section 8 program. The family’s eligibility will be re-determined and a HQS inspection of the unit conducted 30 to 120 days in advance of this date. A family continues receiving Section 8 assistance as long as they continue to be eligible, the unit passes HQS and the family does not violate any of their family obligations in the program (See Family Obligations portion of voucher). If the family vacates a unit, the payment for the unit stops. The owner is entitled to keep the housing assistance payment ONLY through the month in which the family relocated. Any checks received after a family vacates must be returned to NYCHA. The owner must always notify NYCHA when a Section 8 tenant vacates. If the family’s assistance is terminated because of a violation of their family obligations, the owner is notified that the housing assistance payment contract is terminated. If the owner agrees, the tenant may remain in the unit but will be solely responsible for the rent.

You may request a transfer after your initial lease term with your landlord expires. Your waiting should not be longer than 3 months.

You will be called in based on your assigned priority and certified date when an apartment in your required room size becomes available.

Applicants are selected for an eligibility interview and for an apartment based on NYCHA’s TSAP Plan, based on assigned priority, application date and apartment turnover. Due to low turnover and the Authority’s TSAP system, it is not possible to predict the length of time an applicant might be on the waiting list before being reached for an apartment.

A maximum of two air conditioners can be installed in an apartment. Exceptions may be granted for medical reasons. Please contact your development's Management Office to discuss your specific needs.

The number of bedrooms assigned on your voucher is based on the total number of authorized family members residing in your household.

Two lobby door keys are issued to each resident at the time of rental. Additional keys for designated individuals can be requested. The charges are as follows: 1st request-$10; 2nd request-$15; 3rd request-$20; 4th request-$25. Please contact the Housing Assistant at your development for additional information.

Community Center rental rates vary. For information concerning rates and availability, please contact the Community Center Director. To access Community Center information, such as contact number, address, and current offerings, go to nyc.gov/nycha and click on "Community Programs & Services" on the left navigation . What Borough is the Community Center located in? The number to the [BOROUGH] Community Operations Borough Office is [XXX-XXX-XXXX].

A rent limit is not applicable in the Housing Choice Voucher program. The owner establishes the contract rent. Obviously, in rent controlled and rent stabilized apartments, NYCHA will approve the legal rent registered with DHCR. However, NYCHA may not approve a unit for the Section 8 program if the contract rent exceeds rents charged for similar, unsubsidized units in the neighborhood. NYCHA conducts ongoing rent surveys to determine rent reasonableness. In addition, NYCHA may not initially approve a unit for rental if the gross rent for the unit exceeds the Payment Standard AND this results in the family’s contribution toward rent being greater than 40% of their monthly adjusted income.

A working family's income is subject to public housing admissions income limits. See the full listing of income limits for more information:Link - Admission Income Limits

The family contribution toward rent is based on income. Section 8 families typically pay 30% of their monthly adjusted income toward rent and utilities. If the gross rent (rent and utilities) exceeds the Payment Standard, however, the family may have to pay a greater amount of their income toward rent and utilities.

Your voucher is valid for 180 calendar days from the date of issuance.

Owners are required to correct most serious violations within 30 days after the inspection has been conducted

For Public Housing your rent would be 30% of your gross adjusted family income. For Section 8 the voucher payment standards are as follows: (see chart).

Rent is based on 30% of the family’s adjusted gross income.

Your share of the rent is based on your total adjusted gross income for your household. You will typically pay 30% of your annual adjusted income towards rent and utilities. The minimum rent contribution is $50. If the gross rent (rent + utilities) exceeds NYCHA’s Payment Standards, you may have to pay a greater amount of your income towards rent and utilities.

Your share of the rent is based on your total adjusted gross income for your household. You will typically pay 30% of your annual adjusted income towards rent and utilities. The minimum rent contribution is $50. If the gross rent (rent + utilities) exceeds NYCHA’s Payment Standards, you may have to pay a greater amount of your income towards rent and utilities.

The unit must pass an HQS inspection (see “HQS Summary”) before the Section 8 family can move into the unit. If the family currently occupies the unit, it must pass an inspection before Section 8 subsidy payments may begin. Thereafter, the unit must be inspected at least once every 12 months while the unit remains on the Section 8 Program. Each family is assigned an “annual re-certification” month that corresponds with the lease commencement month. The unit is inspected and the family’s eligibility re-determined 30-120 days in advance of the annual re-certification date each year. You will receive a notice each year advising you of the inspection date. Although the landlord is not asked to be present at the inspection, this notice gives you the opportunity to pre-inspect the apartment to assure that that no substandard conditions exist and the unit, therefore, continues to meet Housing Quality Standards.

Any change you make to your case or contact information is updated immediately after you have submitted the change. Please be sure to finalize your changes using the submit button after you have typed your updates

Soon after their applications are certified for Section 8 eligibility, and a voucher is available for them, families will receive a notice from the Leased Housing Department advising them that they must attend a briefing where the voucher is issued. Our Centralized Call Center or one of our Customer Service Centers must be immediately notified if there are any mailing address changes before the briefing notice is received.

When your Annual Recertification has been completed and processed, you will receive your Voucher Change Notice (VCN) and/or Zero Subsidy Letter via mail; these documents will also be viewable online. You can log on to the portal at any time to view the status of your Annual Recertification.

You will be contacted by the Management Office at the development you selected by mail and by phone. You can also check your case status in e-service.

NYCHA will send you a letter informing you that you are due for an Annual Recertification. This letter will contain details about registering on the Self-Service portal and provide you with steps to submit your Annual Recertification online. You have 30 days from the date of the letter to submit your information along with supporting documentation to avoid any termination action.

You will find the voucher expiration date in box #3.

Perhaps we are waiting on documentation from you. Let me access your file.

Victims of Domestic Violence (VDV) are given a priority when scheduled for an interview and in the processing of their application. You may check the status of your application on the NYCHA Self-Service Portal or inquire at our Customer Contact Center or one of our Customer Contact Center Walk-In Locations. They will be able to determine if there is a delay in processing your application and take appropriate action. You will be required to give your PIN.

If you were scheduled as a result of an application outreach, you only have 14 calendar days to appear for your interview. There is no re-scheduling.

Although you may qualify for a high priority, there are many others with the same priority who submitted an application prior to yours or we may be waiting to receive documentation from you. I will access your file.

Although you do not have your own apartment, you do have shelter and would not be considered homeless.

If you have already applied for public housing, you can request an upgrade to VDV priority using the NYCHA Self-Service Portal. After you log in and click on the Case number, go to the link - Request an Upgrade You will be required to complete the VDV Document Review Form and upload supporting documentation. Once submitted, NYCHA staff will review and notify you if the upgrade was approved or if additional documents are required.

You can check the status of the application by logging-on to the NYCHA self-service website, by calling NYCHA's Centralized Call Center, or by visiting one of NYCHA's Walk-In Centers.

Please provide me with your application number so that I may access your file. Your Public Housing/Section 8 application is on file/is not on file. The application receipt date is ****.

Please provide me with your application or SSN number so that I may access your file. Your Public Housing/Section 8 application is on file/is not on file. The application receipt date is ****.

You can check the status of the application by logging-on to the NYCHA self-service website, by calling NYCHA's Centralized Call Center, or by visiting one of NYCHA's Walk-In Centers.

If you require further information concerning the documents you submitted to NYCHA, please call NYCHA's Customer Contact Center, or visit one of our Customer Contact Center Walk-In Locations for assistance.

Yes. The Bank Acceptance Slip is a computer generated form that is used in place of a Remittance Slip. If you need another copy, please call of visit your development's Management Office.

Preliminary Public Housing applications remain active for two years. If you are not reached for an interview within two years, you must file a new application within that time in order to remain on the waiting list.

There are many factors that determine when someone will be called for an interview. Your friend may have been assigned a different priority code than you, required a different apartment size, or selected a different borough.

Click on the "Forgot My Password" link. The system will ask you to enter certain verifying information and an e-mail address. Once you receive a temporary password via e-mail, you can log into the system and change your password.

Click on the "Forgot My Username" link. The system will ask you to enter certain verifying information and an e-mail address. The system will then display your Username. Please retain it for the future.

There are many factors that can influence when someone will be called for an interview including filing date, priority code, apartment size, and borough choice. For additional information related to your specific case, please call NYCHA's Customer Contact Center, or visit one of our Customer Contact Center Walk-In Locations.

Please call the Finance hotline phone number for Section 8 landlords at 212-306-6700 to report a missing subsidy check. Please be prepared to provide your Section 8 six-digit landlord number.

I will process your request. After your Service Request is completed you must visit your development's Management Office to sign all necessary forms, and to discuss payment arrangements for the key replacement.

Federal regulations require Section 8 landlords to provide all Section 8 participants in all multiple dwellings and 1-5 family units with safe and secured mailboxes. Although State and City Buildings Codes do not require lockable mailboxes for 1-5 family units, Section 8 "HQS" Policy does require landlords to provide a mailbox that is suitable for receiving mail.

That is because there are currently a sufficient number of applicants on the waiting list to fill anticipated vacancies at that development.

There are currently a sufficient number of applicants on the waiting to list to fill anticipated vacancies at that development.

The specific documents that are requested are listed on the additional information letter. If you require further information, please call NYCHA's Centralized Call Center, or visit one of NYCHA's Walk-In Centers.

The specific documents that are requested are listed on the additional information letter. If you require further information, please call NYCHA's Centralized Call Center, or visit one of NYCHA's Walk-In Centers.

The Additional Information (AI) letter provides a list of documents that you must submit and the family member the document is for. The AI letter also provides examples of documents that are acceptable as proof of income, assets, and/or expenses. You can also review requested documents online.
You can log onto the Tenant Self -Service portal at any time to upload and submit requested documents. You can also mail the requested documents along with the AI letter to P.O. Box 19197, Long Island City, NY 11101. Alternatively, you can submit your documents in person at one of NYCHA’s Walk-in Centers (WICs) located in the Bronx, Brooklyn or Queens. If you have any questions or require further assistance, please call the Customer Contact Center at (718) 707-7771.

Please provide me with your application number and the date of the request so that I may access your file.

Please provide me with your application number and the date of the request so that I may access your file.

Click on the one time use link in the e-mail provided, this will bring you directly to the registration page where you will receive a message confirming that you have completed the final step in the registration process.

You must report the incident immediately to the Housing Assistant at your development's Management Office to complete an Occurrence Report. You must provide NYCHA the nature of any injury and proof that you sought medical attention.

You can check the status of the application by logging-on to the NYCHA self-service website, by calling NYCHA's Customer Contact Center, or by visiting one of NYCHA's Customer Contact Center Walk-In Locations.

Please provide me with your application number so that I may access your file. Your application is currently being processed, you will receive a letter once we come to an eligibility determination/Your application is currently being processed, we will notify ATAD of the delay?

You can check the status of the application by logging-on to the NYCHA self-service website, by calling NYCHA's Centralized Call Center, or by visiting one of NYCHA's Walk-In Centers.

It depends on when the offense took place. Different offenses carry different ineligibility periods.

It depends on when the offense took place. Different offenses carry different ineligibility periods.

It depends on when the offense took place. Different offenses carry different ineligibility periods.

You would need to be referred by the Department of Homeless Services to obtain a special priority. You may always apply on your own; however, your priority would depend upon a variety of factors.

You would need to be referred by the Department of Homeless Services to obtain a special priority. You may always apply on your own; however, your priority would depend upon a variety of factors.

You do not have to have a SSN or be a citizen of the United States to apply for housing, but at least one member of your family must be a United States citizen or a non-citizen with eligible immigration status.

You do not have to have a SSN or be a citizen of the United States to apply for housing, but at least one member of your family must be a United States citizen or a non-citizen with eligible immigration status.

Yes. You must report the following sources of income to NYCHA: (1) Military Pay/Veteran’s Benefits; (2) Child Support/Alimony; (3) Self-Employment; (4) Worker’s Compensation; (5) Adoption/Foster Care; (6) Social Security/Supplemental Security Income (SSI); (7) Contributions; (8) Unemployment Insurance; (9) Public Assistance; (10) Pension/Annuity; and (11) Any other income source you may have. NYCHA will verify all sources of income while processing your Annual Recertification.

Yes. You must report all sources of income to NYCHA, including but not limited to: (1) Military Pay/Veteran’s Benefits; (2) Child Support/Alimony; (3) Self-Employment; (4) Worker’s Compensation; (5) Adoption/Foster Care; (6) Social Security/Supplemental Security Income (SSI); (7) Contributions; (8) Unemployment Insurance; (9) Public Assistance; (10) Pension/Annuity; and (11) Any other income source you may have. NYCHA will verify all sources of income .

Not necessarily. Applicants are interviewed based on priority, filing date of the application and availability of vacancies in each borough

Whether or not a landlord currently has Section 8 tenants is irrelevant. A landlord may choose to accept or reject a Section 8 tenant for any vacancy that may be available. It does not matter whether or not the building already contains a Section 8 tenant

Please contact the Housing Assistant at your development's Management Office to inquire about the status of your account.

No person should move into a Section 8 Household without prior written approval from NYCHA and the landlord.

Yes. Food stamps are excluded from annual income and will not count

Yes. Your food stamp benefits are not used to calculate your annual income. However, NYCHA will verify the amount of food stamp benefits that you or any other household member receives.

Yes. You or your co-applicant must be at least 18 years of age.

Yes. You or your co-applicant must be at least 18 years of age.

No.

No. You are not required to have a minimum income but you or a family member who will reside with you must have some type of income.

In the General Information section of the internet Section 8 website, click on Leased Housing Contact Phone Numbers by Zip Code. Select the phone number that matches the zip code for the location of the Section 8 apartment.

Each development has a limited number of parking spaces available. Depending on the location, there may be a waiting list. For additional information, please contact NYCHA's Parking Administrator at 212-306-4322.

An owner has the right to begin a non-payment or holdover action against a Section 8 tenant in landlord/tenant court (as he may with a non-subsidized tenant) under the terms of the lease agreement signed between the tenant and landlord. Obviously, the owner must follow state and local laws regarding evictions. A consent decree signed by Judge Ward in New York State Supreme Court in 1995 established a set of procedures that must be followed when a landlord plans to commence an eviction action against a Section 8 tenant.

Our eviction process can be summarized as follows:

1. The required eviction forms (which can be obtained by calling our Eviction Unit at 212-306-8500) must be submitted to the Housing Authority for approval (along with proof of mailing to the tenant of this form) if the reasons for the eviction are either:

• Non-payment of tenant portion of rent, or
• Termination or suspension of subsidy resulting in a contemplated holdover action by the landlord.

If the Authority objects to the proceeding, then the landlord may continue in L&T court but must also name the Housing Authority as co-defendant. (In non-payment cases, however, if the landlord agrees with the reason for our objection he may re-submit the form with the correct amount of rent due. If we then approve the request, there is no need to name NYCHA as co-defendant.) If the landlord receives no response to an eviction notification form within 30 days, then the landlord may also continue the proceeding.

2. If the reason for the eviction is anything other than those mentioned above, then the landlord is required to deliver to our Eviction Review Unit at 90 Church Street a copy of the Notice to Vacate and, subsequently, a copy of the Petition and Petition.

Yes, NYCHA requests that you contact the Section 8 borough office and notify the family as soon as possible in the event of an ownership change.

Yes, NYCHA encourages owners to collect a security deposit. The security deposit should not exceed that charged to other, unassisted renters or one month's rent, whichever is lower.

Assuming funds are available, waiting times for the issuance of a voucher vary in each borough where the application is certified. Generally, the wait for emergency priorities is shorter than for non-emergency briefings. For both types of applications, once funding becomes available, the pace at which briefings are scheduled may also affect waiting times.

You have 30 days from the date on the notification letter informing you that you can go online to complete your AOI to submit your Annual Recertification along with supporting documentation. Failure to submit your Recertification within 30 days will initiate subsidy termination actions.

No. Once you submit your Annual Recertification, you will not be able to edit or add any information. You will only be allowed to upload supporting documents and check the status of your Annual Recertification on the portal.

No. You are only required to show your voucher to the landlord as proof that you are authorized to search for a Section 8 apartment. At no time should you give your original voucher to your landlord and/or a broker/managing agent.

If you are experiencing issues with the portal, let us know by sending an email. Click on the Technical Support tab located on the left side of the screen. Enter your email address and provide a description of the issue you are experiencing. A NYCHA Technical Support staff member will respond to your inquiry in a timely manner. For assistance please contact the CCC Monday through Friday, 8:00 a.m. to 5:00 p.m., at (718) 707-7771.

You may only select an apartment once you have completed the eligibility process. The selection is dependent upon the availability of vacancies. If you know of vacant apartments at a specific development, they could be in the process of being filled by applicants who have completed the process or perhaps there are renovations being performed at that development.

Refer to the VDV Document Review Form for a list of serious felonies.Link - N1 Victim of Domestic Violence Priority

Payment standards represent the maximum monthly housing assistance payment that NYCHA will pay to the Owner on behalf of you and your family. These standards are based on the Fair Market Rents (FMRs) determined by the Department of Housing and Urban Development (HUD).

The Housing Choice Voucher Program is the federal government’s major program for assisting very low-income families, the elderly, and the disabled to afford decent, safe and sanitary housing in the private market. Since housing assistance is provided on behalf of the family or individual, participants are able to find their own housing, including single-family homes and apartments. A family that is issued a housing choice voucher is responsible for finding a suitable housing unit of the family’s choice where the owner agrees to rent under the program. This unit may include the family’s present residence. Rental units must meet minimum standards of health and safety, as determined by NYCHA. A rental subsidy is paid to the owner directly by NYCHA on behalf of the family. The family then pays 30% of household income as the difference between the contract rent approved for the owner and the amount subsidized by the program.

You can get information about the application process by visiting the NYCHA Website. Link - Here's what you should expect after you apply.

An emergency transfer can be approved for cases involving Victims of Domestic Violence, Intimidated Witness, Intimidated Victim, and apartments that fail HQS inspection resulting in suspension of Section 8 subsidy. Interest of Justice and traumatic incidents.

We currently schedule the Landlord Briefing at the Brooklyn and Bronx Leased Housing borough offices respectively. The annual schedule is posted on the website at http://nyc.gov/nycha along with a reservation form to complete and return to us.

The goals of the Working Family Preference are to restore the stability, diversity and healthy income mix originally intended for the population of public housing.

Income admission limits depend on program and family size. Please refer to the following published admission income limits: <>

Income admission limits depend on program and family size. Please refer to the following published admission income limits: <>

A discussion of Housing Quality Standards and an inspection form detailing HQS inspection criteria are included in this booklet

For Section 8 program purposes, window guards are required when there are children 10 years old and under are residing in the apartment. This policy also applies to private 1-5 family units.

I will send you a chart explaining the documents required in order to obtain a VDV priority.

Victims of Domestic Violence (VDV) documentation requirements are as follows: Link - N1 Victim of Domestic Violence Priority

Voucher Payment Standards are the maximum subsidy payments NYCHA can pay to landlords on behalf of the Section 8 family.

To ensure fairness, we cannot expedite an application at the request of an individual or third party. Applications are processed based on policies that apply to categories of applications such as applications assigned an emergency priority. However, if you have been interviewed, ensure that you promptly comply with all documentation requests

If you do not understand a question, or don’t know how to answer a question: (1) Hover or place your cursor over the question to view the tool tip for more information. (2) If you still need assistance, please contact the Customer Contact Center (CCC) and a representative will assist you over the phone. For assistance please contact the CCC Monday through Friday, 8:00 a.m. to 5:00 p.m., at (718) 707-7771.

You should report any change in income within 30 days to the Housing Assistant at your development's Management Office. Staff will recalculate the rent charged when informed of permanent loss of employment income. Moreover, depending on your situation, loss of employment income may be considered permanent only after two months have elapsed since employment.

You should report any change in income within 30 days to the Housing Assistant at your development's Management Office. Staff will recalculate the rent charged when informed of permanent loss of employment income. Moreover, depending on your situation, loss of employment income may be considered permanent only after two months have elapsed since employment.

If you are a Section 8 tenant residing in a non-rent regulated building, your landlord has the right not to renew your lease. In such cases, you should call the NYCHA call center to have a Tenant Transfer Request form mailed to you. As a reminder, rent stabilized tenants have the right to renew their lease.

You must notify NYCHA that there is a change in utility payment responsibilities. This agreement should be made in writing between you and the landlord. Once the changes are made, you will have a utility allowance deducted from your gross tenant share.

If you are the new owner of a building that houses Section 8 tenants, you must submit proof of ownership. You must submit a copy of the recorded deed (or a copy of the unrecorded deed with an original attorney's letter), a signed W-9 form and a letter stating where you would like the checks to be mailed. If you are changing your address, you must provide NYCHA with a notarized statement indicated where you would like to payments to be mailed. If you are changing managing agents, you must state this change in writing on your letterhead and indicate in detail the responsibilities of this agent.

Victims of Domestic Violence (VDV) documentation requirements are as follows: Link - N1 Victim of Domestic Violence Priority

A letter of appointment will be mailed to you listing all of the documentation which is required for your eligibility interview. Link - Here's what you should expect after you apply

Applications are assigned a priority code based upon the information provided on the application. NYCHA has a Dual Preference Priority System (Working Family and Need Based) in which it ranks each applicant. An applicant may be assigned a priority in one or both Preference. Link - Public Housing Priority Codes

Applications are assigned a priority code based upon the information provided on the application. The Housing Authority has a Priority System in which it ranks each applicant. For example, an applicant may be assigned priority Code 2 if they are homeless, involuntarily displaced, live in substandard housing, doubled up, overcrowded or have a rent hardship more than 50% of income. Currently the Section 8 waiting list is closed and is no longer accepting applications.

After a positive eligibility determination, a Public Housing applicant is then certified to a Development or Boroughwide waiting list. Upon availability of the required apartment size, the Tenant Selection and Assignment Plan (TSAP) system automatically selects applicants for a vacant apartment based on their certification date and priority.

After a positive eligibility determination, a Section 8 applicant is then certified to a waiting list. Upon availability of funding, Housing Choice vouchers applicants will be called in for a briefing.

It is the process of determining if applicants are eligible to reside in NYCHA public housing. NYCHA verifies applicants reported information through an interview by obtaining supporting documentation and landlord contacts.

The preliminary waiting list is a pool of applicants waiting to be reached for an eligibility interview. It is the initial stage of the application process, upon submission of your application to NYCHA; the computer assigns it a priority code based on the information provided.

The portal is available to public housing and Section 8 applicants or Section 8 tenants. The case listed in My Applications link that you are trying to view is not able to display since you are already a resident or tenant. In order to access your Section 8 tenant information you must use the S8 Voucher Holders link from the Logged In page. If you have any questions about your residency please contact your management office if you are a public housing resident or the Customer Contact Center if you are a Section 8 Voucher Holder with Leased Housing.

You must contact the NYCHA Call Center to reschedule.

As a landlord you are responsible for completing the repairs within 30 days of the date of the inspection to avoid suspension of subsidy payments. If you believe the violation was caused by your tenant and subsidy has been suspended, you can present evidence of your tenant’s fault to your borough office’s inspection unit for supervisory review and reimbursement for any losses of subsidy for this reason.

You should always report increases to your household income to NYCHA immediately. It is important that you submit supporting documentation to NYCHA so that your case can be properly evaluated.

Please check your Spam or Junk folder in your e-mail system in case the confirmation e-mail was placed there in error. If you still haven’t received the confirmation e-mail, at the Welcome page click the Registration/Login issues and complete the required information. A new registration confirmation e-mail will be sent.

You may visit our Bronx or Brooklyn Customer Contact Center Walk-In Location to submit a request for an informal hearing. You may also submit a request for an informal hearing by accessing the NYCHA Self Service Portal or by mail. You will only be able to Request an Informal hearing during the 90 day time period after you have been found ineligible.

You can obtain basic information about your Public Housing case status including application date, interview date and view important documents. You can also view and update contact information such as address and phone number, renew your application, update your family composition and income, respond to an application outreach, development selection or request an appeal of ineligibility.

You can obtain basic information about your Public Housing and/or Section 8 application. There are three application stages: preliminary, eligibility and certification. You can also see information about your application date, address and phone number.

You can obtain basic information about your Public Housing and/or Section 8 application. There are three application stages: preliminary, eligibility and certification. You can also see information about your application date, address and phone number. You will now be able to view and upload documents that have been sent to you as well as those which have been received and require review. You can also complete specific forms online.

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A valid picture ID, such as a valid driver's license, NYC ID card or passport, is acceptable proof of identity.

An emergency transfer can be approved for cases involving Victims of Domestic Violence, Intimidated Witness, Intimidated Victim, Interest of Justice and traumatic incidents.

Jobs-Plus is an employment program that helps eligible NYCHA residents to get work and increase their earnings. Jobs-Plus programs presently serve select NYCHA developments. To learn more about the Jobs-Plus approach and to find out if there is a program available at your development, please visit our Jobs-Plus page.

NYCHA’s Office of Resident Economic Empowerment & Sustainability (REES) supports residents to increase their income and assets through programs, policies, and partnerships. REES focuses on connecting residents to services and opportunities through partnerships.

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The Public Housing Program provides apartments for eligible certified applicants who request to live in New York City Housing Authority Developments. The Section 8 Housing Assistant Program issues vouchers to eligible certified applicants which can be used to subsidize the rent requested by private landlords that participate in the Section 8 Program.

The Public Housing Program provides apartments for eligible certified applicants who request to live in New York City Housing Authority Developments. The Section 8 Housing Assistant Program issues vouchers to eligible certified applicants which can be used to subsidize the rent requested by private landlords that participate in the Section 8 Program.

The Public Housing Program provides apartments for eligible certified applicants who request to live in New York City Housing Authority Developments. The Section 8 Housing Assistance Program issues vouchers to eligible certified applicants which can be used to subsidize the rent requested by private landlords that participate in the Section 8 Program.

The New York City Housing Authority has a dual preference priority system: Working Family and Need Based. Eligibility for the Working Family Preference is contingent upon an applicant's income. Eligibility for the Need Based Preference is determined by an applicant's housing situation.

The New York City Housing Authority has a dual preference priority system: Working Family and Need Based. Eligibility for the Working Family Preference is contingent upon an applicant's income. Eligibility for the Need Based Preference is determined by an applicant's housing situation.

Section 8 landlords are entitled to rent increase at the expiration of a tenant's lease. NYCHA send landlords lease renewal reminder notices 5 months in advance of the lease expiration date. Landlords are required to complete the renewal form and return it to NYCHA within 60 days of the renewal effective date. NYCHA will conduct a rent reasonableness evaluation to determine if the rent increase can be approved.

The maximum rent is based on the appropriate voucher payment standard assigned to you according to your family size. For example, a three person family is entitled to a two bedroom voucher. The appropriate payment standard for a two bedroom voucher effective 10/01/09 is $1,495. The payment standard is the maximum subsidy paid on behalf of a family.

You can find this information on New York City's CityMap website at nyc.gov/citymap. The CityMap website allows you to search a variety of points of interest, such as schools, libraries, hospitals, subways, etc., near a specified address. You can also call 311 to obtain this information.

For a complete list of NYCHA Community Centers, go to nyc.gov/nycha and click on "Community Programs & Services" on the left navigation . You may also call your development's Management Office to obtain the number of the local Community Center. Which development do you reside in? The number to the nearest community center is XXX-XXX-XXXX.

You can find this information on New York City's CityMap website at nyc.gov/citymap. The CityMap website allows you to search a variety of points of interest, such as schools, libraries, hospitals, subways, etc., near a specified address. You can also call 311 to obtain this information.

The number to NYCHA's Customer Contact Center is 718-707-7771

You can find this information on New York City's CityMap website at nyc.gov/citymap. The CityMap website allows you to search a variety of points of interest, such as schools, libraries, hospitals, subways, etc., near a specified address. You can also call 311 to obtain this information.

When a previously certified application is returned to the Applications & Tenancy Administration Department for any reason it requires recertification. This process entails verification of the certification date, reviewing the assigned priority and ensuring that the applicant is given either a correct development or borough choice.

The Section 8 web site address is http://nyc.gov/nycha. Click on the section, Section 8 Assistance, listed in the left column of NYCHA’s internet home page and then click on the sub heading, Information for Landlords.

You can check the status of the application by logging-on to the NYCHA Self Service portal, by calling NYCHA's Customer Contact Center, or by visiting one of our Customer Contact Center Walk-In Locations.

There is no way to predict when vacancies will occur, or when a transfer request will be completed. The selection process is automated applications and transfer requests are selected based on priority and certification date. If you have been on the waiting list for two years and have not been called, you might be able to request that your transfer be assigned to another development or Borough. You can choose a different development from the Guide to Anticipated Vacancies for Tenant Transfers which lists developments with anticpated vacancies. Please contact the Housing Assistant at your development's Management Office for assistance.

Please contact the Housing Assistant at your development's Management Office for assistance.

The Section 8 program is a federal rent assistance program. The New York City Housing Authority (NYCHA) administers the largest tenant-based Section 8 program in the United States. We currently have over 90,000 participating families with approximately 32,000 participating landlords. Other local and state agencies also administer Section 8 programs in New York City (HPD & DHCR). The purpose of Section 8 is to enable eligible families or individuals to live in decent, safe, and sanitary housing by paying only an affordable portion of rental costs. The Program is strictly a rental assistance program.

The Working Family Preference means that one out of every two new vacancies in public housing will go to a working family applicant. The other vacancy will go to Need Based applicants.

A list number does not exist. You will be selected for an apartment based on priority and certification date.

I am unable to inform you what number you are on the list. You will be selected for an apartment based on priority and certification date.

Because the waiting list is constantly changing, I am unable to inform you what number you are on the list.

NYCHA cannot number order applicants. The waiting list is constantly changing. Applicants are selected for interviews based on application filing date, priority, room size and borough choice.

All offenses are taken into consideration for Public Housing. For the Section 8 Program only violent felonies and drug or alcohol related offenses are applicable.

All offenses are taken into consideration for Public Housing.

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You contact NYCHA and provide documentation supporting your reduced household income. NYCHA will evaluate to determine if you are eligible for an interim change to lower your rent. You must pay your authorized rent share until NYCHA approves your new rent.

You contact NYCHA and provide documentation supporting your reduced household income. NYCHA will evaluate to determine if you are eligible for an interim change to lower your rent. You must pay your authorized rent share until NYCHA approves your new rent.

You should contact the Customer Contact Center or visit a Customer Contact Center Walk-In Location as soon as possible to determine if you can still be interviewed. Applicants scheduled for outreaches have 14 days to appear, all other applicants have 90 days.

Once you have registered, logged in, and reviewed your case information, you may click on the “update” buttons available in each section of your case and contact information. You may update selected information on your case such as your mailing/home addresses and phone numbers. Please be sure to submit your changes using the submit button after you have typed your changes. If the information you need to change is not available through the portal, please contact the NYCHA’s Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm to update your application information or you may fill out a new public housing application if you are in the Preliminary stage. By filling out a new application you won’t lose your original place on the preliminary waiting list, you’ll just be updating your information .

You may renew or update your application on line after registering on the NYCHA self-service portal. You may update your contact information, family composition, income and any other information available on the Public Housing application. Filing a new application is another way of updating the information.

You should only pay the NYCHA authorized tenant rent portion unless there are additional charges for air conditioning, parking fees, dishwasher, etc.

You should notify your tenant of the intended repair date via certified mail. If the tenant continues deny you access, you should contact the NYCHA call center to register a compliant or you may visit the NYCHA customer service to submit supporting documentation.

Contact the Housing Assistant at the Borough Office for assistance. The complaint will be recorded in the tenant’s file and we will attempt to contact the tenant, as well as document all attempts made to gain access (copy of notices, dates tenant was contacted, scheduled date of appointments etc.) Once the repairs have been completed, submit all documentation to substantiate any claims for unpaid subsidies to the inspection unit manager. Tenants that refuse to allow access to complete repairs in their apartment could be subject to termination from the Section 8 Program.

Your Section 8 tenant is responsible for paying their portion of the rent. You may take legal action against the tenant at your expense. However, if you intend to commence legal action, you must contact the NYCHA call center to obtain the required documentation.

You may only take legal possession of an apartment through a court order.

You will have an opportunity to speak with a NYCHA representative to discuss your new rent share in the event you do not agree with the calculations. However, you will be responsible for paying your new rent share while this review is in progress. If NYCHA determines that an adjustment is required, a credit will be authorized and you will receive a new Voucher Change Notice (VCN).

NYCHA will commence termination action against your Section 8 subsidy if you fail to respond or comply with the requirements.

They will remain in public housing. This new preference applies only to households admitted to public housing in the future. No one is being displaced by this program.

You will be notified in the mail by NYCHA approximately 2 weeks in advance of your scheduled Section 8 rental briefing date.

If you have been on a waiting list at a development for more than two years and have not been called for an apartment, you may request to be transferred to a waiting list at another development.

If you have been on a waiting list at a development for more than two years and have not been called for an apartment, you may request to be transferred to a waiting list at another development.

You may choose to commence eviction proceedings against your tenant for failure to comply with the terms of the lease.

Uploading a document is for those specific NYCHA forms and documents requested by NYCHA. These forms and documents will be listed in the My Documents view with a status of Pending Response. Forms and documents with a Pending Response status will have the “Expected date” populated to notify you when the document is expected by NYCHA. You should only use the Add Additional Documents feature for additional documents that are optional and may not be necessarily required.

Heat must be provided from October 1 through May 31. If the outdoor temperature falls below 55 degrees Fahrenheit between 6:00AM and 10:00PMthe minimum temperature in the apartment should be set at 68 degree Fahrenheit. If the outdoor temperature falls below 40 degree Fahrenheit between 10:00PM and 6:00AM the minimum temperature in the apartment should be 55 degree Fahrenheit.

There is no way to predict how long you may have to wait before you are called for an eligibility interview. A computer selects your application from a preliminary list of applicants based on numerous factors including, but not limited to priority, application date, apartment size and borough choice.

There is no way to predict how long you may have to wait before you are called for an eligibility interview. A computer selects your application from a preliminary list of applicants based on a number factors including, but not limited to, priority, application date, apartment size, and borough choice.

Your “Affidavit of Income” papers will be mailed to you 5 months in advance of your lease anniversary date. As a reminder, all Section 8 tenants must recertify their annual income and family composition in order to remain eligible to receive assistance.

Your apartment will be initially inspected at rental and subsequently on an annual basis.

A public housing application will expire after two years, if you do not re-file or renew your application on the NYCHA Self Service portal.

Assuming funds are available, applications are processed by priority first, and then by date received. Each Borough Applications Office and Section 8 Rental Team, schedule applications within their boroughs. Due to the uncertainty of how many emergency priority applications come in at one time, and the number of applications that can be processed at any time, it is impossible to predict when an application will be reviewed.

Once NYCHA completes the review of your total household assets, an interim rent change will be processed and effective the first of the following month. NYCHA will notify you in writing of your new rent share via a Voucher Change Notice (VCN).

The next time this will occur has not been determined.

A number of developments have Closed Circuit Television Cameras or guard service. However, at this time, there are no plans to expand this service. Security guards are located at NYCHA Senior Developments exclusively. You may contact your local elected government official to determine what assistance they may be able to provide.

To access information about any of NYCHA's developments, go to nyc.gov/nycha and click on "NYCHA Housing Developments" on the left navigation. You can also call the development's Management Office directly. Which development are you referring to? The number is [XXX-XXX-XXXX].

To access information about any of NYCHA's developments, go to nyc.gov/nycha and click on "NYCHA Housing Developments" on the left navigation.

All information regarding inspection violations can be found on the 'Inspection Detail and My Document' page. After logging into the portal, go to the 'Service & Support' section. Click on the 'Section 8 Voucher Holder' link to access the 'Voucher/Case number' link. Click on the 'Voucher/Case number' link to navigate to the 'Section 8 Tenant and Apartment Inspection' page to view your list of inspections. Click on the ‘Latest Inspection Number Record' link to navigate to the 'Inspection Detail and My Document' page. The portal will display the room and the corresponding violations. If there are no violations, you will not be able to see the details.

All account information, including your voucher number, can be found on the 'Section 8 Tenant and Apartment Inspection' page. After logging into the portal, go to the Service & Support section. Click on the 'Section 8 Voucher Holders' link to navigate to the 'Section 8 Voucher Holders' page. Click on the ‘Voucher/Case Number' link to navigate to the 'Section 8 Tenant and Apartment Inspection' page where you can view your account information.

After logging into application go to Service & Support Click Section 8 Voucher Holders link, system will navigate to the Section 8 Voucher Holders Page where you can view the Voucher/Case number link. Click link and system will navigate to the Section 8 Tenant and Apartment Inspection page where you can view your account information.

After logging into application go to Service & Support Click Section 8 Voucher Holders link, system will navigate to the Section 8 Voucher Holders Page where you can view the Voucher/Case number link. Click the link and system will navigate to the Section 8 Tenant and Apartment Inspection page, in the page you will see a tab called 'Service Requests' click the tab to view the Section 8 Tenant and Service Request page.

Your briefing notice will indicate the appropriate office address/location.

Organizations that want to partner with REES in a particular part of the city submit an application to be a Zone Partner. When selecting a Zone Partner, REES looks for organizations that offer high-quality service and are committed to supporting NYCHA residents. Please visit our Programs Near Me page to find REES Zone Partners near you.

You may report activity personally or anonymously by contacting the local Precinct, PSA, or 311.

Both families and individuals are eligible to receive Section 8 assistance. NYCHA reserves vouchers for emergency applicants who are referred by the NYC Administration for Children's Services (ACS) or those who are classified as intimidated witnesses or victims of domestic violence. The waiting list was re-opened in early 2007 to non-emergency applicants but as of May 15, 2007 and until further notice, NYCHA will only accept Section 8 applications from emergency applicants. If a voucher holder finds an apartment where the rent is at or below the payment standard, the tenant pays a yearly rent equal to 30% of adjusted gross income (divided into 12 monthly payments) and NYCHA pays the difference. If a voucher holder rents an apartment where the rent is above the payment standard, the tenant portion of rent is equal to 30% of adjusted gross income plus the difference between the payment standard and the actual rent. However, at the initial rental the family contribution for rent may not be permitted to exceed 40% of their monthly adjusted income.

REES works to connect any interested NYCHA resident with services through our partners. Please visit our Programs Near Me page to learn more about our partners and their eligibility requirements. You can also visit the Events Calendar to browse for upcoming recruitment activities.

The tenant is responsible to periodically change the battery in both detectors.

Your Section 8 tenant is responsible for any tenant caused damages. NYCHA is not liable for any damages. Tenant caused damages will lead to possible termination of Section 8 subsidy.

Your landlord is responsible for the repairs inside and outside of your

If a tenant does not pay their portion of the rent or causes damage to the unit, the owner may elect to evict the tenant. This must be done legally through court order obtained in Landlord/Tenant Court. The security deposit may be applied toward unpaid rent and damages.

Each month NYCHA makes a housing assistance payment directly to the owner. The first check for a new tenant may take 4 to 6 weeks to process depending upon the date the unit passes inspection and the date NYCHA receives all necessary paperwork from the tenant. NYCHA normally mails all regular housing assistance payments checks on the last working day of each month (e.g. the May housing assistance payment check is mailed the last working day of April). The tenant is responsible to pay their portion of the rent directly to the owner according to the terms of the lease. The owner is responsible for collecting the tenant’s share.

The owner and the tenant decide who is responsible for each utility. Both the lease and HAP contract must stipulate who is responsible for each utility. Regardless of who is responsible to pay each utility, for the unit to pass the Section 8 Housing Quality Standards inspection, every unit must have electricity, hot and cold running water, an adequate and acceptable permanent heat source, a refrigerator, and a cooking stove.

The selection and screening of suitable tenants is the responsibility of the owner. NYCHA screens the family for eligibility according to Program criteria (income, citizenship, housing need, etc.). Included in the eligibility process is also a criminal background check (CBC) which is conducted for every adult family member.

You may contact the NYCHA call center to inquire about your Section 8 subsidy payments.

The head of household or the first name that appeared on the application is the only person who can register to use the application portal.

Your Section 8 briefing packet will include a citywide apartment referral list. The apartment referral is also available on our Section 8 website at www.nyc.gov/nycha.

Any questions that you have about your case can be handled by the NYCHA Call Center or Customer Service Representatives at the Walk-In Centers.

You may contact the NYCHA Call Center or visit any of our Walk-In Customer Service Centers for questions. We also encourage you to browse our Section 8 website at www.nyc.gov/nycha for general information.

You will be called in by priority and then by certified date order, when an apartment in your required room size becomes available.

There are specific requirements to a transfer as set forth by the Tenant Selection and Assignment Plan. You must meet the criteria to transfer. If your request to transfer has been denied, please contact the Housing Assistant at your development's Management Office to discuss your case.

As per federal regulations, subsidy standards must provide for the smallest number of bedrooms needed to house a family without overcrowding.

NYCHA recently received a report from a local government agency listing NYCHA Section 8 tenants who failed to report assets such as interest in land or rental property. A review of your NYCHA case files revealed that you did not report such assets to NYCHA on your annual income affidavit over the last 3 years.

As a condition of admission to the Section 8 Housing Choice Voucher program and at subsequent Annual Recertifications, program rules require all household members 18 and over to sign the ‘Third Party Verification - Consent to Release’ form in order to obtain the family's consent to collect the information required to determine program eligibility and continued assistance.

To ensure efficient service, our Customer Contact Center handles general inquiries, as well as all calls related to the reporting of maintenance conditions, including emergencies, and the scheduling of repairs.

The United States Department of Housing and Urban Development (HUD) mandates NYCHA to: 1) complete up-front and third party income verification, as feasible, for all sources of tenant income and deductions; 2) verify the citizenship status for US citizens and non-citizens; and 3) establish a quality control program to reduce rent calculation errors and prevent tenant fraud.

The United States Department of Housing and Urban Development (HUD) mandates NYCHA to: 1) complete up-front and third party income verification, as feasible, for all sources of tenant income and deductions; 2) verify the citizenship status for US citizens and non-citizens; and 3) establish a quality control program to reduce rent calculation errors and prevent tenant fraud.

Transfers are affected by such factors as priority, certification date of the transfer, and turnover rate at the development.

NYCHA charges for repairs when the damage is not caused by normal wear and tear. These charges offset the costs of labor and materials associated with the repairs. Charges will not be assessed when repairs or replacements are made as a result of reasonable wear and tear, or ordinary and normal usage.

To prevent the risk of making overpayments, NYCHA suspends subsidy payments if there are less than 3 active Section 8 tenants residing in a building. However, for suspended portability cases payments are reinstated periodically to the landlord until NYCHA confirms the portability rental or cancellation of the transfer.

Because of the limited number of vouchers issued each year by the U.S. Department of Housing & Urban Development, the program is only open to emergency categories.

Because of the limited number of vouchers issued each year by the U.S. Department of Housing & Urban Development, the program is only open to emergency categories.

NYCHA charges a fee for washing machines to offset the cost of the additional water and sewer fees charged by the Department of Environmental Protection (DEP) for above baseline usage. NYCHA regulates the usage of washing machines and collects charges for additional water and sewer fees incurred by NYCHA for these large appliances.

The demand for apartments far exceeds the supply. There are over 270,000 applicants waiting for public housing.

NYCHA is mandated by the U.S. Department of Housing and Urban Development to perform apartment inspections at least once each year. Inspections ensure the Authority maintains apartments in a decent, safe and sanitary condition.

There could be several reasons why. Failure to recertify your income or allow access for an apartment inspection is the most common reasons for termination.

There could be several reasons why. Failure to recertify your income or allow access for an apartment inspection is the most common reasons for termination.

There could be several reasons why you were terminated from the program. The most common reasons are: failure to recertify and provide supporting documentation requested by NYCHA within the designated timeframe, not allowing NYCHA inspectors access to your unit for an inspection, and/or committing any serious or repeated violation(s) of the lease.

Health conditions are no longer a priority in either the Public Housing or Section 8 programs.

Health conditions are no longer a priority in either the Public Housing or Section 8 programs.

A criminal background check is conducted on all family members 16 years of age and older who are part of your family and for persons defined by NYCHA as a questionable family member. If this person has prior offenses, you will need to confirm that they will not be part of the family composition.

You will automatically be rescheduled for a second briefing if you miss your first session. However, it is important that you make an attempt to cancel your appointment in advance if you know that you will be unable to attend.

Yes. NYCHA will send a confirmation email to the email address you provided to confirm the submission of your Annual Recertification. You can also check the status online to see if your Annual Recertification has been completed.

No. Section 8 subsidy payments will not be paid until your apartment passes an HQS apartment inspection. You will be responsible for the full contract rent until the apartment passes HQS.

Your landlord may be entitled to receive "back monies" based on the timeliness of the repairs made to your apartment and submission of required documentation from your landlord. In some cases, a reinspection will be required.

Not necessarily. While an increase in income normally results in your rent going up, qualifying NYCHA residents can delay rent increases by participating in the Earned Income Disallowance (EID). Please visit our Rent Incentives page to learn more about the EID.

Yes. NYCHA will use the interest generated from the assets when calculating your rent share.

No. Federal regulations prohibit Section 8 voucher holders from renting to relatives. NYCHA may only approve such a request as part of a reasonable accommodation.

NYCHA does not provide Section 8 apartments. It is the applicant's responsibility to find their own apartment within six months of the issuance of the voucher. The apartment must meet Federal Housing Quality Standards (HQS). NYCHA does provide on its website, a listing of Available Apartments by Borough. It is the responsibility of the applicant to verify the availability of the listed apartment(s).

You must report your child’s part-time income as part of your Annual Recertification. If your child is under 18 years of age, their part-time income will not be included in your rent calculation. If your child is 18 years of age or older, their part-time income will be included. If your child is 18 years of age and a full-time student, only $480 of the income will be included. Please note that you must submit proof of full-time student status.

No. Income from minors (17 years old & under) will not be included in your rent calculation. However, you are required to report such income to NYCHA.

No. Income from minors (17 years old & under) will not be included in your rent calculation. However, you are required to report such income to NYCHA.

No. Income from minors (17 years old & under) will not be included in your rent calculation. However, you are required to report such income to NYCHA.

Yes. NYCHA will send you final approval or denial in writing after all of the information and documents you provided about the new member have been reviewed, and a background check has been conducted. Please note that simply requesting to add a new member to your household is not considered permission to add the new member.

NYCHA will only approve payment of a broker’s fee on behalf of a Section 8 tenant as part of a reasonable accommodation.

No. You are responsible for paying your own moving expenses.

No. You are responsible for paying the security deposit for your apartment.

If you have tenant-paid utilities, NYCHA will factor in the applicable utility allowance when calculating your rent share. NYCHA will issue a "utility reimbursement" to you only if the difference between your adjusted income and utility allowance results in a negative rent share.

NYCHA does not pay security deposits or moving expenses. For vouchers issued after 9/1/03, NYCHA pays broker fees only for disabled applicants or tenants as a reasonable accommodation. The tenant is responsible for paying for any utilities not included in the rent according to the lease.